Safety & Engagement Ambassador (Full-Time)

Overview:
Cool Spring Downtown District partnered with the City of Fayetteville to hire a Cool Spring Ambassador with the following goals:

• Improve the cleanliness of downtown
• Improve the sense of safety in the downtown
• Increase hospitality in the downtown 

The role of the Cool Spring Safety & Engagement Ambassador requires a unique combination of skills. Ambassadors must demonstrate strong verbal communication, de-escalation and conflict resolution skills, a caring and compassionate approach to their work, and a customer service focus. During a shift, Cool Spring Ambassadors will engage with a wide range of situations, to include providing support for individuals experiencing homelessness or mental health issues, educating people regarding local ordinances, interacting with business owners and residents, and assisting downtown visitors who need directions or suggestions. To succeed in this role, a candidate must possess the resiliency to maintain a calm and professional demeanor through the highs and lows of the day. This may be the most challenging and rewarding job you will ever love. NOTE: Work is conducted outdoors year-round in downtown Fayetteville, during all weather conditions.
 
Duties and Responsibilities:
 

• Patrol the designated zone of the downtown core and provide a variety of support services to members of the public by creating a positive experience for all.
• Build relationships with people experiencing homelessness to check on their well-being and assist in connecting them with services. Report unwanted behaviors to police for response.
• Build relationships with downtown businesses, residents, and property owners to share information and assist with problem-solving
• Provide directions, maps, handouts and information to tourists, visitors, residents, and local businesses.

• Utilize computer and hand-held mobile device to collect data and track daily work activities and generate reports.
• Litter: Debris will be removed from sidewalks, alleys and street gutters. Debris includes loose trash, cigarette butts, sediment and loose rock. Ambassadors will assist in maintaining a clean downtown by removing litter using manual cleaning methods.
• While on normal cleaning rounds, Ambassadors will be trained to tend to nearly every detail they might encounter in the public right of way to include: Damp wipe public fixtures, such as trashcans and benches to create a clean appearance.
• Graffiti: Graffiti, public fixtures, utility boxes and signs will be documented and reported to See-Click-Fix to be fixed.
• Sanitation Management: Refresh commercial dumpster pads weekly. Report and catalog illegal dumping.
• Special projects will be initiated to tackle issues that are overlooked or items that can leave a lasting impression on stakeholders in the Downtown. Special project opportunities include: Painting of street fixtures to include utility boxes, benches, light poles, etc. Cleaning of tree wells and mulching, installation of banners, special event support, etc.
• Safety Escorts: Ambassadors can meet downtown employees or visitors at their location and escort them to their destination within the district.
• Work on special assignments both as individuals and as part of a team and use courtesy, tact, and good judgement in working with members of the public.

Compensation: $39,500/year
Schedule: Flexible schedule - Day shift, Evening shift, Weekends as needed
To Apply: Apply by sending resume and cover letter to adam@coolspringfay.org